Grievance Policies

Internal Complaints Submitted To Beulah Heights University

Due Process / Grievance

Misunderstandings or conflicts can arise in any organization and should be resolved before a serious problem develops. Most incidents resolve themselves naturally. However, should a situation persist that a student believes is detrimental to himself or the college, he should follow the procedure described here by bringing his complaint to the attention of the Director of Student Life. a. Discussion of the problem with the Director of Student Life is encouraged as the first step. b.  The second step is to discuss the issue with the academic dean. If he does not believe a discussion with the Academic Dean is appropriate, he should proceed directly with the step described below. c. If the matter is not resolved to the student’s satisfaction through discussion, the student may proceed to the formal grievance stage by presenting a written grievance to the President.

Financial Aid

Regulations associated with the federal student financial aid program include the following requirements: “The institution must make available for review to any enrolled or prospective student upon request a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.” Beulah Heights University is approved by the State of Georgia Non-Public Postsecondary Education Commission. If after following the university’s student complaint procedure an issue cannot be resolved internally, you may file a complaint about Beulah Heights University with the State of Georgia Non-Public Postsecondary Education Commission.

Distance Learning

Pursuant to the United States Department of Education’s Program Integrity Rule, each institution of higher education is required to provide all prospective and current students with the contact information of the state agency or agencies that handle complaints against postsecondary education institutions offering distance learning within that state. State of Georgia Non-Public Postsecondary Education Commission (GNPEC)

Students are encouraged to utilize Beulah Heights University’s internal “due process/grievance” complaint process. Individuals are also encouraged to review policies and procedures in the Student Handbook and the Beulah Heights University catalog before filing a complaint with a state agency.
Current or prospective Beulah Heights University students with a concern directly related to online learning may contact Dr. Alicia Plant, Director of Distance Learning, at 404 627-2681, or alicia.plant@beulah.edu

Students enrolled through distance education residing in another state may appeal through the Georgia SARA (GA-SARA) portal agency by clicking the following link: https://gnpec.georgia.gov/student-resources/student-complaints/ga-sara-student-complaint-rules 

External Complaints Submitted To State Authorization Or National Accrediting Agencies

Students may file complaints with the university's regional accrediting agencies, the Transnational Association of Colleges and Schools (TRACS), and the Association of Biblical Higher Education (ABHE) (see contact information below). Students may also submit complaints to the Postsecondary Education Complaint System. Instructions on how to file a complaint with the State of Georgia Non-Public Postsecondary Education Commission are available here.

State of Georgia Non-Public Postsecondary Education Commission: 770-414-3300

https://gnpec.georgia.gov/student-complaints

Transnational Association of Colleges and Schools (TRACS): 434-525-9539   https://www.tracs.org/complaints

Association of Biblical Higher Education (ABHE): 407-207-0808

https://www.abhe.org/wp-content/uploads/2023/03/Policy-on-Complaints.pdf

Additional details, instructions, and information can be found on the BHU (Grievance Policies) Website: https://beulah.edu/assessment/grievance-policies/