Internal Complaints submitted to Beulah Heights University
DUE PROCESS / GRIEVANCE
Misunderstandings or conflicts can arise in any organization and should be resolved before a serious problem develops. Most incidents resolve themselves naturally. However, should a situation persist that a student believes is detrimental to himself or the college, he should follow the procedure described here by bringing his complaint to the attention of the Vice President of Student Life and Enrollment Management. a. Discussion of the problem with the Vice President of Student Life and Enrollment Management is encouraged as the first step. b. Discussion of the problem with the Academic Dean is the second step. If he does not believe a discussion with the Academic Dean is appropriate, he should proceed directly with the step described below. c. If the matter is not resolved to the student’s satisfaction through discussion, the student may proceed to the formal grievance stage by presenting a written grievance to the President.
Regulations associated with federal student financial aid program include the following requirements: “The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.” Beulah Heights University is approved by the State of Georgia Non-Public Postsecondary Education Commission. If after following the university’s student complaint procedure an issue cannot be resolved internally, you may file a complaint about Beulah Heights University with the State of Georgia Non-Public Postsecondary Education Commission.
Pursuant to the United States Department of Education’s Program Integrity Rule, each institution of higher education is required to provide all prospective and current students with the contact information of the state agency or agencies that handle complaints against postsecondary education institutions offering distance learning within that state. State of Georgia Non-Public Postsecondary Education Commission (GNPEC)
Students are encouraged to utilize Beulah Heights University’s internal “due process / grievance” complaint process. Individuals are encouraged to review policies and procedures prior to filing a complaint with a state agency. These can be found in the Student Handbook and in the Beulah Heights University catalog.
Current or prospective Beulah Heights University students with a concern directly related to online learning may contact Dr. Mark Hardgrove, Dean of Distance Education, at 404 627-2681, or firstname.lastname@example.org.
External Complaints submitted to State Authorization or National Accrediting Agencies
State of Georgia Non-Public Postsecondary Education Commission770-414-3300
Transnational Association of Colleges and Schools – TRACS434-525-9539
Association of Biblical Higher Education – ABHE407-207-0808